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FAQ InterCafe 2004 |
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Server/Client
What are the minimum system requirements for InterCafe 2004 Server/Client?
Hardware requirements:
• PC (IBM compatible) with 1000 MHz
• 256 MB main memory
• Screen resolution of 1024x768 pixel
• Color depth of 32 Bit
• Internet connection at the Server PC is recommended for the use of the SMS-Service.
To use the Server/Client solution it is necessary to set up a local area network (LAN). Depending on the operating system as well as numbers of Clients and the application area (e.g. games) it might be necessary to increase the hardware requirements.
Software requirements:
InterCafe 2004 works with Windows 98, Windows NT 4.0, Windows 2000 and Windows XP.
For the Print Manager of InterCafe 2004 you will need Windows XP/2000 as operating system. Policies depend on the operating system. You do not have to use a server operating system for the InterCafe 2004 Server. The network protocol is based on TCP/IP.
How do the Clients connect to the Server?
First you have to start the Client Config software and enter the name or the IP-address of the Server into the field computer name. If you are using a firewall on the Server/Client PCs you need to allow InterCafe 2004 applications (both, Server and Client program) for access to the local network. Afterwards you have to open the following menu in InterCafe 2004 Server: Settings → Client Config → Search for Clients. The Clients should now appear in the computer list, if not you have to check the network connection between Clients and Server.
There is no connection between Client and Server (Clients are all red). What can I do?
• Check the firewall settings on the Client and the Server PC.
• Is the correct Server IP-address or computer name entered at the Client configuration?
• Is the InterCafe Client software running at the Client PC?
• Check the network connection between Client and Server PC.
If you are using more than one Ethernet Network Adapter in your Server PC, it could be possible that you need to enter the IP-address which you want to use for the connect onto the local network that includes your Client PCs:
Open the menu Settings → Options → Options → Server and enter the necessary IP-address into the field Local IP (Server Settings). Afterwards you have to restart the InterCafe 2004 Server software. If there will be a change of the local IP-address the InterCafe 2004 Server software will change the address to the correct one and show a message in order to inform you.
• If there an IP-address entered under Settings → Options → Options → Server in the field Local IP (Server Settings) and you are using only one Ethernet Network Card you should delete this information and restart the InterCafe 2004 Server software.
How can I find out the correct IP-address of the Server?
Note: Please note that you can only use the IP-address if it is permanent. It is recommended to use the computer name of the Server PC instead.
• Start the windows command shell (Start → All Programs → Accessories → Command Shell or click Start → Run and call “cmd”) and enter the command “ipconfig”.
• Now you can read the IP-address from the LAN-Connection.
How can I find out the correct computer name of the Server?
• Right-click on My Computer on your desktop and choose Settings.
• Choose the tab computer name
• The computer name is shown in the box “computer name”.
How can I check my network connection? How do I execute a “ping”?
Start the windows command shell (Start → All Programs → Accessories → Command Shell or klick Start → Run and call “cmd”). Now you have to enter the command “ping” followed by the computer name or IP-address of the PC you wish to “ping”, e.g.:
“C:\>ping pc-name“ or “C:\>ping 192.168.1.1”
Now the network status is being checked by the sending of four packets of data to the computer name or IP-address which you have entered. If all packages reach their destination the network connection is ok. If you notice a loss of packages there probably exists a problem with your network connection. This means, that you have to check your hardware (network adapters, cable) and software settings (Windows). You might have to consult a technician who is specialised on network problems (e.g. the person that has set up your internet cafe).
The Client logs off immediately
This could result through a communication error between Server and Client. Please check the software versions of the InterCafe 2004 Server and Client software:
Server: Open the menu ? → About…
Client: Right-click on the computer in the InterCafe 2004 Server Computer Manager and choose Computer Information. If there are different versions you have to execute an update of the InterCafe 2004 software on each Client and the Server.
The Client Software does not start. There is an error message “Please wait while InterCafe is loading”
Click on the X and enter your password from the Client configuration to close the Client software. Start the Client Config software and remove the service. Close the Client Config software and reboot your computer. Start the Client Config software again and install the service. Afterwards you have to reboot your computer once again.
Why are the changes to the Client Config not applied?
You do not have enough administrative rights. Log in Windows using an administrator account. After you have made the changes you have to reboot the computer. If you are using any kind of recovery software you will need to disable this software before making any changes.
How can I perform an update?
Please print the PDF-Guide given below and follow the instructions:
http://www.cybercafe-software.com/pdf/update_instructions.pdf
Why does the Client not close the programs of the previous customer?
Start the Client Config and activate the option “Used programs will be closed at the end of the session” in the Policies.
How can I start the Client Config software?
The configuration software has to be started directly at the Client computer, there is no Client Config at the Server PC. Open the start menu and click on All Programs → InterCafe Client → Client Config.
Why does the Client not log off when the given credit is gone? Why does the Client count into minus?
Uncheck the option “Play & Pay” when starting a Client.
Why can the Clients not be started even though they are grey (free)?
• The minimum charge is higher than the credit at the start. Check the minimum charge and the interval or assign a higher start credit.
• Clients and Server do not have the same software version. Perform an update of the InterCafe 2004 software on each Client and the Server.
Why is there no locked screen when I start or reboot a Client PC?
• Check if the Maintenance mode is activated for this Client and deactivate the Maintenance mode if so.
• Check the network connection between Server and Client PC.
What can I do if a key of my keyboard does not work any more?
Very likely you have added a hotkey in the Cafe Manager. Right-click on any button in the Cafe Manager and choose “Delete Hotkey”. Hot keys can also be removed using the following tool:
http://www.blueimage.de/download/Tools/HotKeyFlasher.exe
(only execute while InterCafe 2004 Server is not running!)
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For more information please call +49-7461-966-5050. |
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